Last Update: 03.02.2025
Our website considers protecting consumer rights as one of its most important principles. If for any reason you are not satisfied with the products you have purchased, please do not worry. Customer satisfaction is very important to us, and therefore, our return procedure applies to you.

Our return procedure aims to make your shopping experience seamless. Your satisfaction is our priority, and we act accordingly. If you are not completely satisfied with the products you receive, you have the option to return them.

Please carefully read the return conditions below, and do not hesitate to contact us if you have any questions or need assistance with the return process.

• You may return the product you purchased within 14 (fourteen) days from the activation date of your access to the videos in the application.
• To officially process your return request, you must submit it in writing electronically to our email address info@bright-baby.net, which is available on our website www.bright-baby.net.
• You are not required to return any printed materials we have sent to you via shipping before or during the return process.
• From the date we receive your return request, your access to the application will be canceled by us.
• Due to the Regulation on Distance Sales Contracts and the nature of digital products, you do not have the right of withdrawal under the following conditions:
  • If you have watched the videos on the 3rd day and subsequent days after gaining access to the application.
  • For contracts related to services performed instantly in an electronic environment or intangible goods delivered immediately to the buyer.
  • For contracts regarding services that have started to be performed with the buyer’s consent before the withdrawal period expires.
• If you return the product or exercise your right of withdrawal, the product price will be refunded in a single transaction within 14 days from the date of withdrawal.
• If you have made the payment via credit card, we would like to emphasize that the average processing time for the refunded amount to be reflected in your bank account may take between 2 (two) to 3 (three) weeks. This process is entirely related to the bank’s transaction timeline, and we hold no responsibility for any potential delays after we issue the refund to the bank.
• For any requests, complaints, or questions regarding the return process, you can contact us via email at info@bright-baby.net.